At Gany's Furniture, your satisfaction is our top priority! If you're not completely in love with your purchase, we're here to help.
Eligibility for Returns
✨ Items must be unused and in their original condition with all tags intact.
📦 Return items in their original packaging.
⏰ Initiate returns within 30 days of delivery.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
🛠 Customized or made-to-order furniture.
🛒 Clearance or final sale items.
⚠️ Products damaged due to misuse or accidents after delivery.
How to Initiate a Return
📞 Contact Us: Reach out to our customer service team at support@ganysfurniture.com with your order details.
✅ Approval: Once approved, we’ll provide you with instructions for shipping the item back.
🚚 Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We’ll arrange for a replacement or provide a full refund, including shipping costs, after verifying the issue.
Refund Process
Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item. Please note that any applicable shipping fees or restocking charges will be deducted from the refund amount.
Exchanges
If you wish to exchange an item, please contact our team. Exchanges are subject to product availability.
Need Help?
If you have questions about our return policy or need assistance with a return, feel free to contact us: